Post Acute Medical

  • Technical Solutions Specialist Full-time Days

    Job Location US-PA-Enola
    ID
    2019-14508
    Category
    Information Technology
    Facility
    Post Acute Medical, LLC
    Type
    Regular Full-Time
    # of Openings
    1
  • Overview

    Technical Solutions Specialist

     

    Post Acute Medical is committed to being the most trusted source for post-acute services in every community it serves by utilizing experienced and dedicated staff to provide high quality patient care and customer service. With over 25 Long Term Acute Care and Rehabilitation facilities currently in operation across the country, we are proud to offer services including comprehensive wound care, aquatic therapy, ventilator weaning, amputation treatment, pain management and much more.

    Joining our PAMily allows you to work in a collaborative environment with colleagues and leadership with exposure to a variety of patient care levels. Aside from our competitive pay, generous paid benefit time, and excellent insurance options, you will also have opportunities for professional growth through our Education Advancement Program.

    We are excited to learn more about you and hope that you consider joining us on a shared mission to improve the lives of others by being an integral part of our We Care Program. Please take a moment to visit us online at www.postacutemedical.com for a comprehensive look at how we're able to positively impact our local communities.

    Post Acute Medical is an Equal Opportunity Employer.

    Responsibilities

    The Technical Solutions Specialist will provide internal support for employees across the Post Acute Medical organization. Candidates should have a strong mix of technical and customer service skills, and be passionate about technology and helping people. We support PCs, iPad, printers, faxes, copiers, etc.

     

    Basic Function/Responsibilities:

    • Handle Tier 2 service desk escalations through tickets or phone
    • Follow up on outstanding requests and ensure timely resolution
    • Provide support and mentorship to IT Help Desk Technicians
    • Assist with answering service desk calls supporting employees across the organization
    • Troubleshoot and resolve IT related problems, escalate as necessary
    • Troubleshoot and diagnose network issues
    • Ability to travel to other offices across the country as needed
    • Ability to work schedule on-call rotations
    • Configure PC's, printers, and other devices and needed

    Qualifications

    Required Experience:

    • Experience working with Windows (7/8/10)
    • Active Directory maintenance and Exchange 2010/2013
    • PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android)
    • Client PC connectivity - ethernet, TCP/IP and VPN
    • Prior experience maintaining and troubleshooting servers and network issues
    • Ability to communicate technical information, both verbal and written, to a wide range of end-users
    • 3 years+ experience working in a Windows environment

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